Terms & Conditions

Agreement

Parties to the agreement:
The Floor Care Plan
Airport House, Suite 43-45 Purley Way, Croydon CRO OXZ

For the purposes of this agreement, “Assignment” means the period during which the customer is engaged by the Company to render services and/or work.

Unless the context requires otherwise references to the singular include the plural and references to the masculine include the feminine and vice versa. The headings contained in the Contract for Services are for convenience only and do not affect their interpretation.

The services

l instruct the Floor Care Plan to provide me with an annual service on my new floor covering’s. I understand that the Floor Care Plan service is for 1 clean per policy per annum (full terms & conditions overleaf). Additional visits can be arranged on request. Please note these visits are chargeable at a rate of £5.50 per m2 cleaned and paid in advance

On month 11 of your agreement, The Floor Care Plan Team will get in contact to arrange a mutually agreeable time and date for the clean. (Please note 12 payments are required per clean provided if you opt for a Direct Debit option)

The contract

These Terms constitute the contract between the Company and the customer upon being signed on behalf of the customer and govern Assignments undertaken by the Company.

This contract is a 12-month agreement which is a rolling contract and does not automatically end unless written consent is given by all parties. This contract is terminable on written notice by either party on not less than 1 month.

The company agrees to offer you ongoing carpet cleaning services according to your requirements, offering carpet cleans on an annual basis for the duration of time that this contract is in force, which is chargeable on a monthly basis.

You will be able to book a clean after the 10th payment, however, you are contractually obliged to pay a minimum of 12 payments once a clean has been completed or prior to any clean.

Payments are taken on or around the 1st of every month.
Whilst the Company will carry out all work with reasonable care and skill also take every reasonable care of the customer’s goods

a) It does not guarantee the stains or marks will be removed or soiled areas completely cleaned.

b) It does not accept responsibility for shrinkage or colour migration and/or skill, nor does the Company accept any responsibility for loss or damage due to defects of whatsoever nature in the article.

Where the cleaning process is carried out at the customer’s own premises, the customer shall be responsible for the removing of all furniture, goods, chattels for the purpose of cleaning. The Company will not accept liability for any damage caused to furniture, goods, or chattels not removed by the customer unless damage has occurred as a result of negligence or lack of care on the part of the Company’s servants or agents.

(Save as hereinafter set out) the Company will not be liable to make good or pay damages to the customer for any loss or damage whether direct or indirect and howsoever arising. The only circumstances in which the Company shall be liable will be if:- Damage is shown to have occurred as a result of the Company’s negligence or lack of care.

Data protection

The Company collects and processes certain types of data about you and does so in line with the General Data Protection Regulation and ti Protection Act in force from time to time.

We hold your details for the duration of this contract in order to provide you with ongoing service. If you would like to see a copy of our privacy notice, please contact the company directly.

Termination
The Company reserves the right to terminate, or suspend, this agreement in the event the Customer:
  • Repeatedly does not pay the agreed regular monthly payments.
  • Regularly misses any monthly payments.
  • Fails to pay the full payment (if opting for no direct debit).
  • Provides inaccurate or false information
  • If the company was to cease trading
  • Cancellation prior to a clean or 12 payments being made may result in an administration charge being applied.
Pre-clean checklist
Our cleaning partners kindly request the following in advance of your visit:
  • Areas being cleaned are cleared wherever possible of furniture. (Larger items can occasionally stay in areas worked on)
  • Parking Restrictions are made clear when the appointment is made
  • Additional services (such as upholstery clean, stain protection treatment application are instructed prior to your visit date
  • Somebody will be on site when the clean is conducted
  • Access to main's electric power will be required along with on occasion a water supply